Caitlin Reed

CR

Open to opportunities

Caitlin Reed

@caitlinreed

Detail-oriented medical front office receptionist focused on patient scheduling and compassionate care.

What I'm looking for

I’m looking for a fast-paced clinic where I can deliver compassionate patient care at the front desk—handling scheduling, check-out, phone inquiries, and accurate administrative support while maintaining confidentiality and HIPAA compliance.

I’m a detail-oriented and compassionate medical front office professional with hands-on experience in patient check-out, scheduling, and administrative support. In my Checkout Receptionist role, I managed patient check-out, collected co-pays, balanced daily cash drawers, and handled a high volume of phone calls for billing and scheduling inquiries. I’m known for maintaining confidentiality and supporting fast-paced clinical environments through accurate recordkeeping and HIPAA compliance.

I also strengthened my ability to coordinate across teams by preparing and mailing appointment reminders and coordinating with nursing staff to streamline patient flow and injection scheduling. Before that, I supported office operations as a Student Office Worker—answering calls, assisting with office inquiries, and creating work schedules for six student employees. Alongside my clinical work, I’ve led community-focused outreach as Vice President of Chi Zeta Pi, which reinforces my leadership, reliability, and commitment to service.

Experience

Work history, roles, and key accomplishments

BH

Checkout Receptionist

Bluestone Health

Aug 2025 - Dec 2025 (4 months)

Managed patient check-out, collecting co-pays and balancing daily cash drawers. Scheduled appointments, handled high-volume billing and scheduling calls, and coordinated with nursing to streamline patient flow and injection scheduling while maintaining HIPAA-compliant records.

Patient Check In Appointment Scheduling Cash Handling HIPAA compliance

IM

Crossmember Assembler

Imperial Group Manufacturing

Jan 2025 - Feb 2025 (1 month)

Assembled crossmembers for Volvo and Mack trucks using power tools while following safety protocols. Worked in a manufacturing environment to support production through careful adherence to process and safety requirements.

Manufacturing Volvo And Mack Crossmembers Production Support

GU

Student Office Worker

Glenville State University

Jun 2021 - Mar 2024 (2 years 9 months)

Answered incoming calls and supported faculty and staff with general office inquiries and administrative/event setup. Created and managed work schedules for six student employees to support daily operations.

Front Office Support Administrative Assistance Scheduling Time Management Microsoft Office Suite

Education

Degrees, certifications, and relevant coursework

GU

Glenville State University

Bachelor of Arts, Music

2018 - 2022

Activities and societies: Vice President, Chi Zeta Pi (08/2019–03/2024): led community service and educational outreach; volunteered with local animal shelters. Award: 2022 Field Commander (Glenville State University).

Completed a Bachelor of Arts in Music at Glenville State University from 2018 to 2022. Supported community service leadership and university involvement during enrollment.

JS

James Monroe High School

General Education, General Education

2014 - 2018

Completed a general education program at James Monroe High School from 2014 to 2018.

Tech stack

Software and tools used professionally

Gmail

Chi

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