Jacqueline Santiago

I am a customer-focused call center and executive support specialist with proven experience in escalating and resolving complex issues, time management, and delivering efficient service. I bring two years of dedicated call center experience and a demonstrated history of leadership and productivity.

At Walgreens Boots Alliance I balanced customer needs with business requirements, using problem solving and decision-making skills to support members and drive toward ideal outcomes. Previously, as a Sales Executive at E.P.I., I developed strategies that increased monthly sales by 25%, performed full audits of inventory and sales reports, and built strong customer relationships.

I hold a Certified Medical Assistant credential and a high school diploma, and I am bilingual in English and Spanish. I am proficient with Microsoft Excel, Word, Salesforce, and general computer literacy, and I consistently aim to exceed customer expectations through clear communication and dependable follow-through.