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Jacqueline Mwatu

@jacquelinemwatu

Data Analyst at Kenya Power & Lighting Company (KPLC), preparing reports and dashboards that support management decisions.

Kenya

Message

At Kenya Power & Lighting Company (KPLC), I prepare structured reports and dashboards that support management decision-making. I also review customer accounts and records to identify discrepancies, and follow through on investigations and resolutions.

At Trackmeight Solutions Ltd, I supported customers by phone, email, and chat, coordinated requests across teams, and maintained accurate records. My work draws on Excel, Google Sheets, Power BI, and internal systems.

Experience

Work history, roles, and key accomplishments

Current

Data Analyst

Current

Kenya Power & Lighting Company (KPLC)

Jan 2025 - Present (1 year 9 months)

Serve as a reliable point of contact for internal teams and field personnel, coordinating requests and following through independently. Manage incoming information, prepare structured reports and dashboards, and handle confidential information with discretion.

Excel Google Sheets Power BI Data Reporting Documentation Confidentiality Communication Skills Problem Solving

Customer Service Support & Data Analyst

Trackmeight Solutions Ltd

Jan 2022 - Dec 2024 (2 years 11 months)

Acted as first point of contact for customers via phone, email, and chat, resolving queries and building trust. Coordinated customer requests across teams, maintained accurate records, and prepared reports to support business operations.

Customer Service Communication Skills Data Entry Documentation Reporting Confidentiality Coordination

Sales Executive

PPS Mobiles Ltd

Jan 2011 - Dec 2014 (3 years 11 months)

Served as a primary point of contact for customer inquiries, maintaining professional relationships and following up on outstanding requests. Supported customer onboarding and after-sales service while maintaining accurate records.

Client Relations Sales Support Record keeping Communication Skills