Jacqueline Anievas

Manage day-to-day medical practice operations including scheduling, maintaining patient records, and coordinating staff to ensure efficient delivery of patient care.

Processed and released medical record requests (DDS, audit, workers' comp, insurance, legal) in compliance with HIPAA and facility policies, and supported bulk HEDIS projects.

Coordinated ROI processing and audits, validated authorizations prior to release, monitored team productivity and prepared weekly scorecards while providing coverage and support for special projects.

Supervised and interacted with youth in an after-school program, maintained positive relations with students, staff, and parents, and adhered to program schedules and safety procedures.

Managed multi-line phone system, verified patient eligibility and claims, and updated patient demographics using RPMS and Moonwalk to improve operational efficiency.

Organized dental patient appointments, entered scheduling data in RPMS and Easy Dental, coordinated with hospital departments, and handled follow-up and patient inquiries.

Executed teller transactions including deposits, withdrawals, wire transfers, and promoted bank products while maintaining friendly customer interactions and sharing best practices with team members.

Greeted guests, managed reservations and check-ins, handled phone and guest inquiries, secured payments for incidentals, and assisted management with customer complaints.

Enrolled in a Medical Administrative Assistant program and transitioned coursework toward an AS in Health Information Technology/RHIT through DeVry University; currently attending.