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Jaco User

@jacouser

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Operations leader and Country Manager translating business needs into scalable automation for autonomous robotics.

Colombia

Message

What I'm looking for

I’m looking to lead data-driven operations where I can coach autonomous teams, turn messy processes into scalable workflows, and own outcomes through OKR/KPIs—combining technical depth with executive governance.

I’m an Operations Leader and Mechanical Engineer with over 7 years in the autonomous robotics industry, focused on building a strategic-technical bridge between business requirements and engineering delivery. I translate raw operational data into decision-ready insights using SQL and Python (Pandas/NumPy), and I implement OKR/KPI frameworks that turn priorities into measurable outcomes.

At Avidbots, I led Colombia as Country Manager and guided global operations as an Operations Manager, coaching multidisciplinary teams toward autonomous, high-performing execution. I improved operational governance through budgeting and compliance partnerships, automated reporting workflows with Google Apps Script and Excel macros, and strengthened fleet reliability with tools like Datadog—while leveraging platforms such as Sisense and Looker Studio to deliver scalable visibility.

Experience

Work history, roles, and key accomplishments

Country Manager - Colombia

Avidbots Corp.

Feb 2024 - Dec 2025 (1 year 10 months)

Led Colombia operations with executive governance and a data-driven operational focus, mentoring technical support and operations teams. Built OKR/KPI frameworks and automated analytics dashboards using SQL/Python and Sisense/Looker Studio, while managing budgets, compliance, and change control via Arena PLM.

Executive Leadership OKRs SQL Python Sisense Looker Studio Budgeting Arena PLM Dashboards

Operations Manager

Avidbots Corp.

Feb 2020 - Feb 2024 (4 years)

Managed 24/7 global operations and technical support for an autonomous robot fleet, directing multidisciplinary teams with KPI-based performance and retention programs. Improved customer response quality using Zendesk/Salesforce and ensured fleet uptime through remote monitoring with Datadog.

Operations Management Team Management KPI Design Zendesk Salesforce Datadog Remote Monitoring Customer Support Operations

Cleaning Plan Developer

Avidbots Corp.

Oct 2018 - Jan 2020 (1 year 3 months)

Developed operational maps and navigation logic for autonomous robots, running Linux scripts and generating precise XML operation files from vector data tooling. Coordinated team priorities with Kanban/Agile and translated global technical statuses into business updates using CRM systems.

Linux XML Agile Methodologies Kanban CRM Technical Communication