Open to opportunities

Jacob Richards

@jacobrichards

Message

Dedicated customer service professional with leadership and problem-solving skills.

United Kingdom

Message

What I'm looking for

I am looking for a role that allows me to leverage my customer service skills while contributing to a supportive and dynamic team environment.

I am a high-achieving individual with a strong background in customer service and education support. My experience as a Level 3 Learning Support Assistant at Willenhall E-ACT Academy has equipped me with the skills to assist students with special educational needs, promoting their social and emotional well-being while monitoring their progress meticulously. I take pride in my ability to communicate effectively with parents and staff, ensuring that every student receives the support they need to thrive.

In addition to my educational role, I have worked as an Outdoor Activity Instructor, where I led outdoor educational sessions that challenged participants of all ages. My experience in customer service roles, including positions at Beks Chippy and Peter Posh Ltd, has honed my ability to provide exceptional service while managing various tasks efficiently. I thrive in team environments and am committed to fostering a positive atmosphere for both customers and colleagues.

Experience

Work history, roles, and key accomplishments

Current

Level 3 Learning Support Assistant

Current

Willenhall E-ACT Academy

Jan 2024 - Present (1 year 6 months)

Assisted SEND pupils by hosting pragmatic, reading, and numeracy interventions. Promoted social and emotional well-being of students and monitored their progress in detail.

SENCO Collaboration

Customer Service Assistant

Beks Chippy

Feb 2023 - Present (2 years 5 months)

Greeted customers warmly and handled food safely and efficiently. Managed front and back of house operations, ensuring smooth service and handling cash and stock.

Customer Service Stock Taking Team Collaboration

Outdoor Activity Instructor

Kingswood Ltd Inspiring Learning

Jan 2023 - Present (2 years 6 months)

Hosted outdoor educational sessions to challenge and build resilience in guests of all ages. Coordinated with a large team of instructors to meet business goals and ensured safety regulations were upheld.

Outdoor Education Team Coordination Safety Leadership Equipment Maintenance Reception Duties

Customer Service Assistant

Peter Posh Ltd

Jan 2021 - Present (4 years 6 months)

Assisted customers with their needs, providing quality service and guidance to promote sales. Accurately bookkept sales, measurements, and prices, and handled customer inquiries with care.

Customer Service Bookkeeping Product Knowledge

Waiter of Beverages and Food

TCS Recruitment

Jan 2020 - Present (5 years 6 months)

Provided accurate information on food and beverages, offering recommendations and addressing dietary concerns. Handled payments efficiently and maintained hygiene standards.

Food Service Payment Processing Customer Relations Teamwork

Education

Degrees, certifications, and relevant coursework

St Thomas More Sixth Form

A Levels, Sociology, Geography, Music

Completed A Levels in Sociology, Geography, and Music at St Thomas More Sixth Form. This period focused on advanced studies in these subjects, preparing for higher education.

St Thomas More Secondary School

GCSEs, General Studies

Achieved 8 GCSEs, including Maths and English, with grades of 4 or higher at St Thomas More Secondary School. This foundational education covered a broad range of subjects.