Jacob Kasavage

At Tide Health New England (formerly Athena Health Care Systems), I support employees across multiple healthcare locations, helping resolve problems so staff can continue their work.

I handle more than 500 service requests and incidents per quarter. I assess urgency, communicate progress, and follow through on solutions.

I maintain user accounts and access permissions while respecting privacy and established procedures. I also document work and coordinate with other teams on software and organizational changes.

At Town of East Hartford, I advanced from lifeguard into instructional and supervisory responsibilities, supervised teams of up to 10 staff members, and trained staff in emergency response and Red Cross safety standards.