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Jackson Douglas

@jacksondouglas

Sales Operations Coordinator at OtterBox who improved Amazon PDPs and saved 50+ hours with Excel tools.

United States
Message

At OtterBox, I supported Amazon, Target, Walmart, and Best Buy across order execution, inventory, returns, and retailer communication for approximately 1,500 active SKUs. I managed inventory and weeks-of-cover, using sales and inventory metrics to help guide forecasting and replenishment.

I partnered with an internal specialist to develop Excel tools for returns, order management, pricing, and new-SKU mapping, saving 50+ hours of manual work. I also managed Amazon PDP content and variation strategy, contributing to lower cost-per-click, increased traffic, conversion and sales, and fewer Andon Cords.

Experience

Work history, roles, and key accomplishments

OtterBox logoOT

Sales Operations Coordinator

Nov 2023 - Aug 2026 (2 years 9 months)

Supported Amazon, Target, Walmart, and Best Buy account managers across order execution, inventory, returns, and retailer communication for approximately 1,500 active SKUs. Managed inventory and weeks-of-cover, identified stockout/overstock risks, and developed Excel tools that saved 50+ hours of manual work.

OtterBox logoOT

Customer Service Representative / Retail Sales Associate

Jan 2022 - Nov 2023 (1 year 10 months)

Consistently ranked among the top 10 of 130+ customer service representatives in monthly performance reviews. Mastered the role within three months, earned expanded responsibilities, and trained new hires on products and processes.

Education

Degrees, certifications, and relevant coursework

Colorado State University logoCU

Colorado State University

Bachelor of Science, Business Administration

Bachelor of Science in Business Administration with concentrations in Marketing and International Business, completed in May 2023.

Tech stack

Software and tools used professionally

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