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Jack SingletonJS
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Jack Singleton

@jacksingleton

Customer Support Team Leader at InXpress, onboarding 700+ customers to shipping technology.

Thailand
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What I'm looking for

I'm seeking remote roles aligned with APAC hours.

At InXpress, I managed relationships with more than 700 customers and helped them use the shipping portal, including connecting Shopify and eBay to automate processes. I supported domestic and international shipments, tracked deliveries, and contacted carriers to investigate problems.

I also handled complaints, maintained customer records in XMS and Freshdesk, and worked with the accounts team on payment follow-up. Earlier, at ZenithAdvisory Partners, I opened an electronics and embedded software recruitment desk and brought 42 new clients into the business within its first six months.

Experience

Work history, roles, and key accomplishments

InXpress logoIN

Customer Support Team Leader

InXpress

Jan 2022 - Jan 2026 (4 years)

Managed relationships across a portfolio of more than 700 customers at the world's highest-profit InXpress branch, serving as a trusted contact for day-to-day support and escalations. Onboarded customers to the shipping portal and supported them with domestic and international shipping options.

ZP

Head of Electronics and Embedded Software / Principal Consultant

Zenith Advisory Partners

Sep 2020 - Jul 2021 (10 months)

Opened an electronics and embedded software recruitment desk, developed business in European markets and hired and trained a team member. Arranged meetings with senior client contacts, agreed recruitment terms and brought 42 new clients into the business within its first six months.

Education

Degrees, certifications, and relevant coursework

Leeds Beckett University logoLU

Leeds Beckett University

BSc (Hons), Business & Management

2013 - 2016

Grade: 2:1

BSc (Hons) in Business & Management with a 2:1 classification.

OC

Oldham Sixth Form College

A-levels, A-levels

2010 - 2012

Grade: A, B, B

A-levels in English Language (A), Business Studies (B), and PE (B).

FS

Failsworth School

GCSEs, GCSEs

2005 - 2010

Grade: A, B, B, A, AA, CCCC, A*A*A*A*

GCSEs including English Language (A), Maths (B), IT (B), History (A), Business Studies (AA), Science (CCCC), and PE (A*A*A*A*).

Tech stack

Software and tools used professionally

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