
Jack Singleton
@jacksingleton
Customer Support Team Leader at InXpress, onboarding 700+ customers to shipping technology.
What I'm looking for
At InXpress, I managed relationships with more than 700 customers and helped them use the shipping portal, including connecting Shopify and eBay to automate processes. I supported domestic and international shipments, tracked deliveries, and contacted carriers to investigate problems.
I also handled complaints, maintained customer records in XMS and Freshdesk, and worked with the accounts team on payment follow-up. Earlier, at ZenithAdvisory Partners, I opened an electronics and embedded software recruitment desk and brought 42 new clients into the business within its first six months.
Experience
Work history, roles, and key accomplishments
Customer Support Team Leader
InXpress
Jan 2022 - Jan 2026 (4 years)
Managed relationships across a portfolio of more than 700 customers at the world's highest-profit InXpress branch, serving as a trusted contact for day-to-day support and escalations. Onboarded customers to the shipping portal and supported them with domestic and international shipping options.
Inbound / Outbound Team Leader
Clipper Group (ASOS)
Aug 2021 - Oct 2022 (1 year 2 months)
Progressed from warehouse operative to team leader, coordinating inbound and outbound warehouse work, ensuring goods were stored and dispatched to the correct locations, and keeping shipment paperwork up to date.
Head of Electronics and Embedded Software / Principal Consultant
Zenith Advisory Partners
Sep 2020 - Jul 2021 (10 months)
Opened an electronics and embedded software recruitment desk, developed business in European markets and hired and trained a team member. Arranged meetings with senior client contacts, agreed recruitment terms and brought 42 new clients into the business within its first six months.
Senior Recruitment Consultant
Cubiq Recruitment
Feb 2018 - Sep 2020 (2 years 7 months)
Managed permanent and contract recruitment for electronics and embedded software roles across the South East of the UK, building relationships with clients and candidates.
Recruitment Consultant
Cubiq Recruitment
Feb 2017 - Jan 2018 (11 months)
Sourced and shortlisted candidates, used LinkedIn and job boards for research, wrote job adverts, and developed client relationships and new vacancies.
Third Key Supervisor
Fossil
Jan 2015 - Jan 2017 (2 years)
Supported store leadership through customer service and selling, hiring support, merchandising, floor sets, cash handling and store organisation; monitored sales performance measures.
Sales Assistant
Fossil
Jan 2014 - Jan 2015 (1 year)
Delivered customer service, product advice, sales support, merchandising and cash handling.
Helped customers in store, operated tills, replenished stock and provided product advice.
Education
Degrees, certifications, and relevant coursework
Leeds Beckett University
BSc (Hons), Business & Management
2013 - 2016
Grade: 2:1
BSc (Hons) in Business & Management with a 2:1 classification.
Oldham Sixth Form College
A-levels, A-levels
2010 - 2012
Grade: A, B, B
A-levels in English Language (A), Business Studies (B), and PE (B).
Failsworth School
GCSEs, GCSEs
2005 - 2010
Grade: A, B, B, A, AA, CCCC, A*A*A*A*
GCSEs including English Language (A), Maths (B), IT (B), History (A), Business Studies (AA), Science (CCCC), and PE (A*A*A*A*).
Availability
Location
Authorized to work in
Salary expectations
Interested in hiring Jack?
You can contact Jack and 90k+ other talented remote workers on Himalayas.
Message JackGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
