jackline mwangi

I am a dedicated Customer Support Specialist with over five years of experience in customer service, project coordination, and stakeholder engagement. My journey has equipped me with the skills to handle customer inquiries efficiently, resolve issues promptly, and ensure a seamless customer experience. I have a proven track record of working in both fintech and nonprofit sectors, where I have honed my communication, problem-solving, and technical skills.

At Apollo Agriculture Limited, I provided top-tier customer support to over 1,000 clients, significantly improving customer satisfaction. My role involved managing inquiries through various channels and collaborating with technical teams to troubleshoot user issues. I also conducted customer feedback analysis to enhance support processes and assisted in training new hires on customer service protocols and CRM tools. My experience as a Project Coordinator at Action Network further strengthened my ability to oversee project implementation and maintain effective communication with stakeholders.