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@teerehman
Experienced administrative and customer service assistant with strong organizational skills.
I'm an experienced administrative and customer service assistant with over 2 years of experience in providing efficient support for travel agents and senior travel guides. My skills in organizing, scheduling, and communication have allowed me to excel in frontline roles, dealing directly with customers and ensuring their satisfaction.
During my time at Sunnah Tours as a voluntary admin assistant, I handled customer inquiries, managed confidential information, and performed various administrative tasks such as data entry and banking. My current role at Tesco Supermarket has further honed my customer service skills, where I focus on stock management and ensuring a pleasant shopping experience for every customer.
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Work history, roles, and key accomplishments
Tesco Supermarket
Nov 2024 - Present (1 year)
Managed incoming deliveries in the warehouse and ensured efficient stock management on the shop floor. Provided excellent customer service, ensuring customer satisfaction and maintaining a clean store environment.
Rehmans Takeaway
Jul 2024 - Oct 2024 (3 months)
Processed customer orders received via various channels, including Just Eat, in-person, and telephone, ensuring accurate preparation and packaging. Maintained strict food hygiene standards by handling raw and cooked food safely, regularly cleaning equipment, and utilizing personal protective equipment.
Sunnah Tours
Jun 2022 - Sep 2024 (2 years 3 months)
Provided comprehensive administrative support, including managing customer inquiries, handling confidential information, and performing data entry. Managed financial transactions, including cash handling, banking deposits, and credit control for outstanding balances.
Sunnah Tours
Feb 2020 - Feb 2020 (0 months)
Performed essential administrative tasks, including data entry and photocopying application forms. Assisted with communication by answering telephones and managing incoming post.
Degrees, certifications, and relevant coursework
GCSE, Maths & English
Grade: Grade 3
Achieved Grade 3 in GCSE Maths and English. This foundational education provided essential skills in numeracy and literacy.
Certificate, General Studies
Undertook studies at Keighley College. This period of education contributed to overall academic development.
Certificate, Business Administration
Completed training in Business Administration at Sunnah Tours. This program focused on practical administrative skills relevant to the travel industry.
Software and tools used professionally
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