Iza marie ven Lindo

Verified patient eligibility and mental health benefits through portals and direct communication with insurance providers. Checked claim statuses, resolved discrepancies, and requested claim reprocessing when necessary.

Verified patients' benefits for durable medical equipment (DME) through online portals or by phone. Checked whether prior authorization was required and initiated the process on behalf of patients.

Reviewed patients' outstanding balances on durable medical equipment (DME) products and contacted patients to collect payments. Periodically reached out to insurance providers to verify policy status and confirm active coverage.

Handled inbound and outbound calls with insurance providers and patients, ensuring smooth communication. Created prior authorizations through the CMM website and conducted schedule checks for providers.

Managed provider calls, assisting with patient benefit verification, prior authorization requests, claim status updates, reprocessing claims, and submitting appeals to ensure smooth billing processes.

Assisted with problem-solving tasks such as tracking packages, connecting Echo devices to Fire TV, processing returns, and guiding delivery drivers. Provided basic troubleshooting support to resolve technical and logistical issues.

Managed provider calls for behavioral health, assisting with patient benefit verification, prior authorization requests, claim status updates, claim reprocessing, and appeal submissions.

Assisted customers with tracking and managing packages, provided support for account details, and helped with refunds and promotional offers.

Pursued a Bachelor of Science in Business Administration, gaining a strong foundation in business principles and management.