Izabela Kuśmierz

As a Researcher Trainee at HireRight, I verify employment and education history for candidate background checks, ensuring accuracy and compliance with company policies. I handle sensitive data confidentially, adhering to GDPR and internal security standards while managing multiple verification cases efficiently.

In my role as a Helpdesk Specialist at Shell Energy, I provided first-line technical support to customers and internal teams, resolving account and system issues promptly. I also trained new hires on helpdesk procedures and contributed to internal knowledge bases to enhance troubleshooting processes.

As a Customer Service Representative at Shell Energy, I managed over 50 daily inquiries through phone, email, and chat, addressing billing, service, and technical inquiries. I supported senior agents with complex case escalations and maintained high customer satisfaction through effective communication.