Iwunnah Precious

I’m a detail-oriented professional with hands-on experience in data entry, records management, and customer support across pharmacy, laboratory, and remote service settings. I focus on accurately entering, verifying, and maintaining information against source documents, while correcting discrepancies and protecting confidential data.

As a Medical Laboratory Manager at Phinagryn Medical, Laboratory and Diagnostics Center, I managed laboratory records and documentation to ensure accuracy and easy retrieval. I coordinated daily laboratory activities, assisted patients with information and service requests, and worked with healthcare professionals to deliver quality service while ensuring compliance with health, safety, and data confidentiality standards.

Before and alongside that role, I’ve supported remote and customer-facing operations. As a Customer Service Representative & Virtual Assistant with ALX Nigeria (Remote), I resolved customers’ technical challenges, managed customer email correspondence and follow-ups, and called customers to remind them about upcoming classes and subscription renewals—helping improve responsiveness and compliance awareness.

Earlier, as a Pharmacy Assistant at Dove of Peace Pharmacy, I handled prescription collection and general enquiries with friendly, professional service. I managed inventory to support product availability, processed sales transactions accurately, maintained precise inventory records, supported pharmacists with daily operations, and ensured confidential customer information was handled in line with data protection practices. I’m currently pursuing Cybersecurity Training to strengthen my approach to confidentiality and data protection.