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Ivy Waruingi

@ivywaruingi

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Customer support and CRM-focused team lead delivering seamless issue resolution and organized documentation.

Kenya

Message

What I'm looking for

I’m looking to strengthen customer satisfaction by owning CRM documentation, handling inquiries and issue resolution end-to-end, and supporting smooth operations with strong organization, communication, and follow-ups.

I’m a customer-focused team lead who enhances customer satisfaction through CRM documentation, clear issue resolution, and calm de-escalation. At CCI Kenya, I listen to customers’ inquiries, provide product and service information, review customer accounts and explain bills, and record how each customer was assisted—so support is both timely and accurate.

Previously, I supported customer relationship management as a Salesperson at KenAfric Foods by handling inquiries, resolving issues, and ensuring timely follow-ups, while also assisting with invoice processing and reconciliation across clients and shops. I also bring strong administrative execution from Zuri Events and deco as an Executive Admin associate—scheduling meetings, managing travel arrangements, coordinating RSVP tracking, researching vendors, requesting quotes, and supporting budget and expense reporting.

Experience

Work history, roles, and key accomplishments

Team Lead

CCI Kenya

Sep 2025 - Mar 2026 (6 months)

Led customer support by responding to inquiries, providing product and service information, and reviewing customer accounts to explain bills. Managed complaints and de-escalation, recorded support actions, and helped customers locate products during the delivery process while assisting with payments.

Customer Service Leadership Billing Support Complaint Handling De escalation Product Services Information Delivery Coordination

Executive Admin Associate

Zuri Events and Deco

Feb 2025 - Jan 2026 (11 months)

Scheduled and managed meetings, conferences, workshops, and special events, including travel arrangements and RSVP tracking. Researched vendors for quotes, tracked budgets and expenses, managed client calendars, and handled confidential correspondence with professional customer service.

Executive Administrative Support Scheduling Travel Coordination RSVP Tracking Vendor Management Budget Management Expense Reporting Calendar Management Time Management

Salesperson

Kenafric Foods

Jun 2023 - Dec 2024 (1 year 6 months)

Handled customer inquiries and resolved issues to support customer relationship management with timely follow-ups. Assisted with invoice processing and reconciliation, conducted market research, and represented the company during roadshows and product demonstrations while maintaining organized reports.

Customer Relationship Management (CRM)Invoice Processing Reconciliations Client Coordination Market Research Roadshows Product Demonstrations

Salesperson

Devyani Food Industry

Mar 2020 - Nov 2020 (8 months)

Provided frontline customer support by understanding client needs, recommending suitable products, and supporting product sampling during promotions. Managed customer accounts, including debt collection and payment follow-ups, while maintaining accurate sales and customer records.

Customer Relationship Management (CRM)Customer Support Debt Collection Account Management Product Sampling