I handled customer service through the SWIFT system, processed banking operations, and coordinated with branches. I also served as Head of the International Transfers Department.
In personal banking, I assisted customers in person with account openings and card delivery, resolved issues, and provided guidance. I also supported business banking operations, including payroll credits and collections and payments.
My work included safeguarding valuables in the vault, handling confidential information according to internal procedures, managing documents, and organizing administrative processes. Earlier, I assisted older adults and supported young people returning to society.
