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Ivan Vlasich

@ivanvlasich

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Skilled computer repair technician with a focus on client satisfaction.

Croatia

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What I'm looking for

I am looking for a role that values technical expertise and client interaction.

My name is Ivan Vlasich, and I am a dedicated computer repair technician based in Zagreb, Croatia. With over a decade of experience in diagnosing and resolving hardware and software issues, I have honed my skills in assembling, upgrading, and optimizing computer systems. My commitment to client satisfaction drives me to offer tailored solutions that meet individual needs, ensuring that each customer receives the highest level of service.

Throughout my career, I have continuously updated my knowledge through specialized courses and hands-on experience. I have developed strong communication skills and a keen attention to detail, which are essential in providing effective technical support. My proficiency in various IT repair techniques and my ability to plan and set up internal networks have allowed me to excel in my field, making me a reliable resource for both individual clients and businesses alike.

Experience

Work history, roles, and key accomplishments

Current

Computer Repair Technician

Current

Self Employed

Mar 2012 - Present (13 years 3 months)

Skilled in diagnosing and resolving hardware and software issues in computer systems. Expert in assembling, upgrading, and optimizing equipment while maintaining client satisfaction. Constantly updated in the latest technologies through specialized courses.

Client Communication Optimization IT Support Customer Service

Technical Support Employee

Ecolan Technological Solutions

Apr 2017 - Jan 2018 (9 months)

Provided telephone support for subscribers and companies, resolving complaints regarding wireless broadband internet and ADSL services. Organized new installations and configured modem/router/wireless Ubiquiti antennas.

Technical Support Customer Service Troubleshooting Configuration Wireless Communication Skills Problem Solving

Education

Degrees, certifications, and relevant coursework

Ecolan Technological Solutions

Diploma, Information Technology

2017 - 2018

Completed various courses in IT Repair, Computer Science, and Programming (JavaScript, HTML, and CSS). Gained skills in telephone support for subscribers and companies, resolving complaints regarding wireless broadband internet and ADSL services.