Ivan Umaña

Provide technical and operational support to interpreters through ticketing systems, email, chat, and phone channels. Troubleshoot system access, scheduling, adherence, and operational issues.

Delivered interpretation services for banking, insurance, healthcare, immigration, law enforcement, public services, emergency calls, and telehealth services. Provided medical video interpretation services for nearly three years.

Provided customer service support for Amazon Spain.

Supported Cisco networking equipment including switches and routers. Focused on hardware diagnostics, failure analysis, replacement coordination, and firmware upgrades.

Provided advanced technical support for Intel hardware products and technologies. Diagnosed and resolved processor, motherboard, chipset, graphics, storage, and compatibility issues.

Independently designed and developed a Sales and Inventory Management System using VB.NET, SQL Server, and Crystal Reports.

Provided customer service and sales support for Bank of America.

Completed coursework in Systems Engineering.

Completed all four modules of the CCNA curriculum.