Ivan Gutierrez
@ivangutierrez
I lead bilingual crisis-support teams serving English- and Spanish-speaking communities.
United StatesWhat I'm looking for
I've led bilingual crisis-support operations at the Mental Health Association of San Francisco and FEMA/CalHOPE, supervising counselors who provide compassionate, non-clinical emotional support in English and Spanish.
I coach teams in real time, facilitate debriefings and virtual support groups, review documentation for quality assurance, and collaborate on service improvements. My work has supported LGBTQ+ individuals, Spanish-speaking communities, youth, and the broader public during challenging moments.
I've also coordinated emergency dispatch, behavioral support, substance-use recovery services, case management, and customer support for California families. I bring a Psychology background, Medi-Cal Peer Support Specialist certification, and practical experience across iCarol, Salesforce, EHR systems, and remote operations.
Experience
Work history, roles, and key accomplishments
Bilingual Warm Line Supervisor
Mental Health Association of San Francisco
Mar 2024 - Oct 2025 (1 year 7 months)
Supervised a team of warm line counselors providing mental health support in English and Spanish. Conducted 1:1 meetings, provided real-time coaching, and maintained records using iCarol.
Education
Degrees, certifications, and relevant coursework
California State University, Los Angeles
Bachelor of Arts, Psychology
Pursued a Bachelor of Arts in Psychology at California State University, Los Angeles.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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