Ivan Butler
@ivanbutler
I lead 24x7 IT operations, incident response, and enterprise service restoration.
United StatesWhat I'm looking for
I'm leading 24x7 production operations in First Citizens Bank's Global Command Center, guiding a team of computer operations technicians through critical incidents, service restoration, production changes, vendor escalation, and operational readiness in a regulated financial-services environment.
I've supported enterprise infrastructure at Fidelity Investments across Linux, Unix, Windows, AIX, Solaris, ESX, Xen, networking, and global end-user operations. I bring hands-on experience in ServiceNow, ITSM, Control-M, disaster recovery, Active Directory, and infrastructure monitoring, along with a focus on clear communication, repeatable procedures, and calm execution under pressure.
Experience
Work history, roles, and key accomplishments
Lead Computer Operations Technician / Acting Manager
Jan 2024 - Present (2 years 7 months)
Leads daily operations for a team of computer operations technicians in a 24x7 production environment, coordinating high-impact incidents and ensuring service restoration. Applies ITSM practices using ServiceNow and supports production change activities and batch scheduling.
Education
Degrees, certifications, and relevant coursework
North Carolina Wesleyan College
Bachelor of Science, Computer Information Systems
Bachelor of Science in Computer Information Systems from North Carolina Wesleyan College.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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