Kevin Madson

I am a seasoned IT Operations and Incident Management Leader with 30 years of experience in leading command center operations and managing NOC and service desk teams. My calm demeanor under pressure and growth mindset have earned me a reputation for making sound decisions in high-stakes environments. I am skilled in root cause analysis, infrastructure monitoring, and driving continuous improvement to enhance operational efficiency and team performance.

Currently, I manage real-time Command Center operations at HCLTech, overseeing critical business, IT, and security functions. I lead a team of 9, ensuring timely communication and coordination during incidents. My proactive approach to analyzing performance trends has optimized operational efficiency, while my efforts in streamlining vendor onboarding have improved team training and adherence to service level agreements. I am committed to fostering a culture of collaboration and continuous improvement within my teams.