Looking for a job

Nessa Blitz

@nessablitz

I lead multi-site IT operations, acquisitions, and site launches that strengthen enterprise readiness and service delivery.

United States

Message

What I'm looking for

I'm looking to lead scalable, multi-site IT operations where I can strengthen service management, develop technical talent, and deliver reliable integrations, launches, and enterprise-wide process improvements.

At RadNet, I lead IT operations managers and senior technical staff across the enterprise, directing acquisitions and ground-up center launches to achieve 100% operational readiness on rigorous weekend deployment schedules.

Over a 25-year IT career spanning RadNet and MassMutual, I’ve built ITIL-aligned service practices, scalable operational plans, and standardized training while supporting enterprise infrastructure, HIPAA compliance, and LAN/WAN security.

Experience

Work history, roles, and key accomplishments

Current

Senior IT Operations Manager

Current

RadNet

Jan 2023 - Present (3 years 8 months)

Provides strategic leadership and coaching for IT operations managers and senior technical staff. Directs IT operational integration for new center acquisitions and ground-up site launches, ensuring 100% operational readiness.

ITIL HIPAA Infrastructure Management Capacity Planning Process Improvement Training program development

IT Operations Manager

RadNet

Jan 2019 - Dec 2023 (4 years 11 months)

Managed regional IT field support teams and served as a key mentor for complex technical and personnel escalations. Implemented ITIL-aligned service management practices and monitored operational KPIs.

ITIL Incident Management Problem Management KPIs Resource Allocation

IT Operations Team Lead

RadNet

Jan 2019 - Dec 2019 (11 months)

Transitioned into a leadership role overseeing multi-site IT operations and providing technical guidance to field staff. Acted as a primary escalation point for high-impact incidents.

Incident Management Vendor coordination

Field Support Technician

RadNet

Jan 2011 - Dec 2019 (8 years 11 months)

Provided hands-on technical support for enterprise infrastructure, focusing on Windows operating systems and PC environments. Performed Level 1 network diagnostics and supported deployment of TCP/IP, routing, and switching equipment.

Windows TCP IP Routing Switching Asset Management

IT Support Specialist

MassMutual

Jan 2003 - Dec 2009 (6 years 11 months)

Provided enterprise-level technical support for hardware and software systems within a large-scale corporate environment. Managed PC environments and local infrastructure, ensuring high uptime and user productivity.

Hardware Support Software support Infrastructure Management Productivity