Itziar Arenas
@itziararenas
I build product operations, AI workflows, and customer experiences for restaurant technology platforms.
MexicoWhat I'm looking for
At OpenTable, I lead product operations across the partner lifecycle for a portfolio of 220 restaurants, connecting product configuration, customer outcomes, and operational performance.
I've built AI-assisted workflows that reduced weekly administrative workload by 65% and streamlined account documentation, while driving product adoption through Pro Upgrades and Private Dining implementations. I also use account KPIs, SQL, and customer feedback to identify risk, usage gaps, and growth opportunities.
Before OpenTable, I founded Menú de Comida, a mobile meal-planning platform for iOS and Android. I led a team of six and owned product development, operations, customer experience, roadmap, user research, launches, and iteration.
Experience
Work history, roles, and key accomplishments
Lead product operations strategy across the partner lifecycle, overseeing a portfolio of 220 restaurants. Developed AI and automation tools that reduced administrative workload by 65% and drove product adoption, securing 6 Pro Upgrades and 6 Private Dining implementations.
Education
Degrees, certifications, and relevant coursework
CESSA Universidad, Centro de Estudios Superiores de San Ángel
Associate Degree, Culinary Arts
Associate Degree in Culinary Arts from CESSA Universidad, Centro de Estudios Superiores de San Ángel, completed in 2017.
Tech stack
Software and tools used professionally
Availability
Location
MexicoAuthorized to work in
Salary expectations
Job categories
Skills
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