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Sandra Umulor

@sandraumulor

Project Manager at 7ven Oaks who delivered an insurance website that improved customer onboarding by 25% and cut bounce rates by 40%.

Nigeria

Message

What I'm looking for

I thrive in fast-paced, collaborative environments and seek opportunities to lead, optimize, and deliver business-aligned projects. I’m interested in translating vision into executable plans and finding innovative ways to add value.

At 7ven Oaks, I delivered a fully integrated insurance website that improved customer onboarding by 25% and reduced bounce rates by 40%. I also implemented real-time Jira dashboards that increased project visibility and reporting accuracy by 35%.

I led Agile ceremonies and worked with product owners to refine user stories and backlogs. I also coordinated cross-border teams and provided Agile coaching to team members and stakeholders.

At Future Oilfield Services Limited, I contributed to tendering workflows that increased production efficiency by 12%. I drafted and submitted bid documents for oilfield services and contributed to prequalification bids for projects worth over ₦100M.

At Fidelity Bank PLC, I contribute to the execution of a ₦200 billion recapitalization strategy by coordinating project documentation, tracking stakeholder deliverables, and supporting strategic meetings. I also implemented structured documentation processes that improved executive decision-making turnaround time by 30%.

Experience

Work history, roles, and key accomplishments

Current

Executive Assistant to the MD

Current

Fidelity Bank PLC

May 2024 - Present (2 years 5 months)

-Contribute to the execution of a ₦200 billion recapitalization strategy by coordinating project documentation, aligning executive workflows, and tracking stakeholder deliverables.
-Improve executive decision-making turnaround time by 30% by implementing structured documentation processes and optimizing meeting logistics for faster approvals.
-Manage scheduling and progress monitoring for strategi

Risk Mitigation Compliance Alignment KPI Tracking Procurement Support Supplier Engagement Cross Functional Collaboration Strategic Reporting Progress Monitoring Meeting Logistics Stakeholder Management Executive Coordination Project Documentation

Project Manager

7ven Oaks

Jan 2024 - Jun 2025 (1 year 5 months)

-Delivered a fully integrated, high-performance insurance website that improved customer onboarding by 25% and reduced bounce rate by 40%.
-Increased project visibility and reporting accuracy by 35% through the implementation of real-time Jira dashboards across all product teams.
-Led Agile ceremonies (daily stand-ups, sprint planning, reviews, retrospectives), ensuring efficient iteration cycles

Project Visibility Continuous Improvement Communication Management Sprint Planning Remote Team Coordination Agile Coaching Cross functional Leadership User story Refinement Jira Dashboard Implementation Agile Ceremonies Risk Mitigation Backlog Grooming

Business Support Associate

Future Oilfield Services Limited

Sep 2022 - May 2024 (1 year 8 months)

Worked as Business Support Associate at Future Oilfield Services Limited.

Customer Support Skilled Multi Tasker Time Management Documentation Interpersonal Skills Multitasking Interpersonal Communication Contract Negotiation Organizational Effectiveness Contract Management Project Planning Document Management Email Presentation Skills Written Communication

Junior Project Manager / Tender Associate

Future Oilfield Services Limited

Sep 2022 - May 2024 (1 year 8 months)

-Streamlined supply chain operations, resulting in a 12% increase in production efficiency through improved coordination across tendering workflows.
-Contributed to successful prequalification bids that increased company visibility and access to new upstream oilfield projects worth over ₦100M.
-Drafted, reviewed, and submitted technical and commercial bid documents in response to RFQs and RFPs for

Pipeline Management Bid Analysis Production Efficiency Contract Correspondence Deadline Tracking Compliance standards Cross departmental Liaison Bid Documentation Tender Management Supply Chain Coordination Proposal Strategy Client Requirements Alignment

Executive Assistant

Private Individual

Apr 2021 - Aug 2022 (1 year 4 months)

Worked as Executive Assistant at Private Individual.

Key Account Manager

Natcom Development and Investment Limited (Ntel)

Sep 2020 - Mar 2021 (6 months)

Worked as Key Account Manager at Natcom Development and Investment Limited (Ntel).

Client Services Executive

A4&T Power Solutions Company

Mar 2018 - Aug 2020 (2 years 5 months)

Worked as Client Services Executive at A4&T Power Solutions Company.

Client Service Executive

A4&T INTEGRATED SOLUTIONS

Mar 2018 - Aug 2019 (1 year 5 months)

• Recorded and tracked incidents and complaints.
• Made initial assessment of requests with attempts to resolve them or refer them based on agreed service levels.
• Kept customers informed on request(s) status and progress.
• Communicated planned and short-term changes of service levels to customers.
• Provided management with information and suggestions for service improvement.
• Media marketin

Customer Support Skilled Multi Tasker Time Management Documentation Interpersonal Skills Multitasking Personal assistance Interpersonal Communication Organizational Effectiveness Contract Management Problem Solving Document Management Calendaring Email Customer Experience Written Communication

Personal Assistant to Director

Globe power Solar Services

Apr 2016 - Dec 2016 (8 months)

• Monitored new business opportunities for follow up, set up meetings and ensured manager was prepared and informed.
• Carried out background research and presentation of findings.
• Media marketing (radio talks and facebook)
• Site inspection (buildings, inverters and Solar installations)
• Logistics (flight and hotel bookings, visa application).
• Sent and received mails and calls on behalf of

Skilled Multi Tasker Time Management Documentation Interpersonal Skills Multitasking Personal assistance Interpersonal Communication Organizational Effectiveness Contract Management Problem Solving Project Planning Document Management Calendaring Email Presentation Skills Customer Experience Written Communication

corp member, Admin desk officer

Defence Health Ltd

Jun 2015 - Apr 2016 (10 months)

• Received and actioned mails.
• Drafted memos.
• Verification and online registration of retirees in the Military Pension Board registration

Skilled Multi Tasker Time Management Documentation Interpersonal Skills Personal assistance Interpersonal Communication Organizational Effectiveness Calendaring Email

Education

Degrees, certifications, and relevant coursework

Institute of Safety Professionals of Nigeria (ISPON)

Health, safety and environment

Issued Mar 2020 · Expired Mar 2023