At Century Games, I provide written player support in Brazilian Portuguese and English through Helpshift. I resolve gameplay, account, and purchase issues, including Portuguese-language VIP cases.
I review purchase receipts, guide players through account recovery, and troubleshoot login, connectivity, and performance problems. I also document bugs and player feedback, coordinate escalations through Asana, and follow up on internal reviews.
As an independent gaming content creator, I built a YouTube channel with over 97,000 subscribers for a Brazilian audience. I researched, scripted, and produced game reviews, first impressions, and livestreams, and collaborated with Riot Games, Redragon, ExitLag, and NoPing on content and brand partnerships.
At Redragon, I provided live commentary for VALORANT and League of Legends tournaments, working with production teams on esports broadcasts. I also advised Portuguese-speaking customers at HLKT Marketing.
