@mashairamaesambajon
Player Engagement Specialist at Keyword Studios resolving player account and technical concerns to support satisfaction and retention.
PhilippinesAt Keyword Studios, I assist players by resolving account and technical concerns. I provide support focused on customer satisfaction and retention.
At Infocom Technologies Inc, I provided customer support for telecommunications services, resolving account, billing, and connectivity concerns.
At Allianz Synergia Inc, I contacted potential and existing customers about products and services using prepared sales scripts.
Work history, roles, and key accomplishments
Keyword Studios
Jan 2024 - Jan 2026 (2 years)
Assisted players by resolving account and technical concerns. Delivered high-quality support to improve customer satisfaction and retention.
Infocom Technologies Inc
Jan 2023 - Jan 2024 (1 year)
Provided customer support for telecommunications services. Resolved account, billing, and connectivity concerns while maintaining high customer satisfaction.
Allianz Synergia Inc
Jan 2021 - Jul 2022 (1 year 6 months)
Contacted potential and existing customers about products and services using prepared sales scripts.
Degrees, certifications, and relevant coursework
Bachelor of Science, Information Technology
2018 - 2020
Pursued a Bachelor of Science in Information Technology at Quezon City University from 2018 to 2020.
Tourism Services and Hospitality
2016 - 2018
Studied Tourism Services and Hospitality at IIH Colleges from 2016 to 2018.
Software and tools used professionally
PhilippinesYou can contact Ma Shaira Mae and 90k+ other talented remote workers on Himalayas.
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