ISRAEL IDAGU
@israelidagu
Customer support at Guaranty Trust Bank, resolving 30+ daily enquiries and technical issues.
NigeriaWhat I'm looking for
At Guaranty Trust Bank (GTBank), I handle at least 30 customer enquiries daily, resolve service issues, and guide customers through banking products and business solutions.
I also troubleshoot LAN and internet connectivity issues, follow up on requests, and coordinate with internal teams to move issues toward resolution. At HM Properties & Co, I resolved hardware, software, Microsoft 365, and network issues, with a 95% resolution success rate.
At KIO STEM Academy, I supported users of e-tech Virtual Cloud Laboratory applications and helped maintain website and online operations. I’m seeking remote customer service, customer support, virtual support, or technical support opportunities with US- or Europe-based employers.
Experience
Work history, roles, and key accomplishments
Handle and resolve at least 30 customer enquiries daily, providing timely solutions and maintaining strong customer relationships. Troubleshoot LAN and internet connectivity issues and coordinate resolution to minimize service disruption.
ICT Engineer
HM Properties & Co
Jun 2021 - Oct 2021 (4 months)
Diagnosed and resolved hardware, software, Microsoft 365, and LAN/network issues, achieving a 95% resolution success rate. Improved backup procedures using Microsoft 365 and OneDrive, supporting data reliability and business continuity.
ICT Manager
KIO STEM Academy
Jun 2020 - May 2021 (11 months)
Provided customer and user support for e-tech Virtual Cloud Laboratory applications, troubleshooting issues and improving user experience. Supported website management and online operations to maintain a functional digital presence.
ICT Engineer (NYSC)
Niger Delta University
Jun 2019 - Jun 2020 (1 year)
Diagnosed and resolved hardware, software, Microsoft 365, printer, desktop and scanner issues, achieving a 90% resolution success rate. Managed email correspondence and scheduling through Microsoft 365 for faculty and staff.
Education
Degrees, certifications, and relevant coursework
University of Uyo
Bachelor of Engineering, Computer Engineering
2013 - 2018
Grade: 3.43/4.00
Activities and societies: Course Representative, represented 100+ students and served as a liaison between students and faculty.
Pursued a Bachelor of Engineering in Computer Engineering, graduating with a CGPA of 3.43/4.00.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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