Israel Chibuike

As a dedicated Dispute Analyst with over five years of experience, I specialize in handling peer-to-peer (P2P) transaction disputes and charge-back resolutions. My analytical skills enable me to investigate transaction anomalies and identify fraudulent activities effectively. I am committed to ensuring compliance with regulatory requirements, including AML, KYC, and PCI-DSS standards. My passion lies in improving customer satisfaction and operational efficiency through data-driven insights and effective problem-solving.

Currently, I work at Renmoney MFB Limited, where I investigate and resolve P2P transaction disputes, ensuring fair and timely resolutions for customers. I collaborate with cross-functional teams to enhance dispute resolution processes and utilize data analytics to suggest process improvements. My previous role at Lendsqr involved assisting in the resolution of high-volume P2P disputes and providing insights on dispute trends to leadership. I am continuously seeking to advance my skills and knowledge in the ever-evolving landscape of payment processing and risk management.