Michael Talabi

Processed 1,500+ operational requests monthly, covering transaction exceptions, e-BillsPay disputes, merchant support, user provisioning, terminal registration, and service incidents. Registered and configured 100+ POS terminals monthly on the Terminal Management System (TMS), ensuring accurate terminal onboarding, configuration, and activation workflows.

Developed and implemented customer experience strategies that increased customer satisfaction scores by 25%. Resolved customer complaints via live chat with an average resolution time of 3–5 minutes, escalating issues when necessary.

Delivered ₦15M+ in monthly loan recoveries through targeted outbound collections, improving cash collection, portfolio quality and delinquent exposure. Investigated and resolved 100+ borrower account issues monthly, including payment disputes, repayment-status discrepancies, balance queries, and failed repayments.

Wrote SQL queries to extract, join and validate 10,000+ waste-management records, producing analysis-ready datasets for policy analysis and operational planning. Applied data modelling to structure disparate datasets into coherent analytical relationships, improving cross-variable analysis and reporting efficiency by 20%.

Managed a digital lending portfolio of 600+ delinquent borrower accounts monthly, applying DPD segmentation and borrower risk profiling to optimise recovery. Recovered ₦3M+ monthly from aged and stagnant accounts through targeted reactivation campaigns and persistent follow-up.

Improved store revenue by 15% through creative visual merchandising, product placement, category zoning, promotional displays, and customer-facing product presentation. Managed product information for 200+ SKUs, ensuring accurate catalogue data across phones, laptops, desktops, UPS, gaming products, peripherals, and accessories.

Monitored performance data for 50+ solar and electrical assets, including inverters, switchgears, meters, solar fans, and generators, identifying performance deviations requiring technical attention. Reduced unresolved equipment exceptions by 18% through timely analysis, documentation, escalation, and follow-up of identified asset-performance issues.

Google Data Analytics Professional Certificate from Coursera, completed in 2026.

Oracle Cloud Management Foundation Associate Certification from Oracle, completed in 2025.

Exploratory Data Analysis with Python and Pandas from Coursera, completed in 2025.

Microsoft Excel Certificate from Coursera, completed in 2024.

Bachelor of Science in Physics from Olabisi Onabanjo University, completed in 2018.