Open to opportunities

Patience Ben

@patienceben

Data Analyst specializing in fintech reconciliation, fraud detection, and financial dashboards to drive efficiency and accuracy.

Nigeria

Message

What I'm looking for

I’m looking for a data-focused role in fintech where I can automate reconciliation, strengthen fraud/dispute workflows, and build clear dashboards using SQL and Python. I want an environment that values data integrity, continuous process improvement, and measurable impact.

I’m a Data Analyst with 5+ years of experience in fintech and banking, focused on financial data analysis, reconciliation, and fraud detection. I use SQL, Python, and Excel to clean data, automate workflows, and turn complex transaction information into actionable insights for decision-making.

In my current role, I automate reconciliation processes—reducing processing time by 30% and error rates by 25%—while building dashboards and reports to track discrepancies and KPIs. Previously, I handled 100+ monthly chargeback cases with a 98% resolution rate, identified fraud trends to reduce incidents by 25%, and improved dispute outcomes through data-driven investigations and reporting. I’m also pursuing an M.Sc. in Data Science to deepen my ability to optimize financial systems with stronger, data-driven solutions.

Experience

Work history, roles, and key accomplishments

Current

Reconciliation and Settlement Analyst

Current

Squad

Sep 2022 - Present (3 years 8 months)

Performed data analysis on high-volume financial transactions across ledgers and wallets, automated reconciliation workflows to cut processing time by 30% and error rates by 25%, and built Excel/BI dashboards to track KPIs. Improved operational efficiency by 80% through SOPs and reduced customer complaints by 50% via data-driven solutions.

SQL Python Financial Reconciliations KPI Tracking Data Visualization Dashboarding Process Automation

Data Analyst - Hope PSBank

Hope PSBank

Apr 2022 - Sep 2022 (5 months)

Analyzed transactional datasets to identify anomalies, fraud patterns, and dispute trends, and generated KPI reports and dashboards to monitor dispute resolution performance. Reduced escalations by 30% and managed chargebacks across multiple platforms with zero financial loss.

Data Analysis Anomaly Detection Chargeback Management KPIs Dashboarding Data Cleaning

Dispute Resolution & Chargeback Officer

First Bank Nigeria

Apr 2019 - Apr 2022 (3 years)

Investigated 100+ monthly chargeback cases using data-driven methods, achieving a 98% resolution rate, and identified fraud trends that reduced fraud incidents by 25%. Built reports and insights that lowered chargeback ratios by 18% and collaborated with IT to improve data workflows and risk control systems.

Chargebacks Fraud Detection Dispute Resolution