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Ispana Bishsash

@ispanabishsash

Program manager at Wave who coordinated Adyen, Check, and Auth0 platform launches across 11 teams.

At Wave (H&R Block), I coordinated three platform replatformings across 11 cross-functional teams: payments to Adyen, payroll to Check, and identity to Auth0. I led the identity migration through cutover and the payroll migration through post-launch hypercare.

At Clir Renewables, I standardized planning, reporting, and retrospectives, reducing software-program delivery time by 20%. At Wave, I also automated weekly status reporting with Copilot and Claude, cutting the time from 10 hours to 2 hours a week.

Experience

Work history, roles, and key accomplishments

Senior Program Manager

Wave (H&R Block)

Jun 2025 - Sep 2026 (1 year 3 months)

Led three platform replatformings (payments to Adyen, payroll to Check, identity to Auth0) across 11 cross-functional teams. Automated weekly status updates using AI, cutting reporting time from 10 hours to 2 hours a week.

Program Management Cross functional Coordination Replatform Adyen Check Auth0 AI Assisted Workflows Copilot Claude process excellence Risk Management Stakeholder Management

Program Manager

Wave (H&R Block)

Dec 2024 - Jun 2025 (6 months)

Translated ambiguous operating problems into documented workstreams, governance routines, and practical process improvements. Created decision logs and recurring reporting to clarify risks, owners, and follow-up actions.

Program Management Process Improvement Governance Decision Logging Reporting Stakeholder Management

Senior Technical Program Manager

Clir Renewables

Jul 2022 - Dec 2024 (2 years 5 months)

Reduced software-program delivery time by 20% through stronger planning discipline and earlier resolution of cross-team dependencies. Built reusable Jira and Confluence program-health views and led distributed SaaS analytics initiatives.

Technical Program Management Delivery planning Jira Confluence Risk Management SaaS Analytics Renewable Energy Cross functional Alignment

Program Manager

Clir Renewables

Sep 2019 - Jun 2022 (2 years 9 months)

Managed enterprise SaaS initiatives from requirements through engineering execution and release readiness. Introduced Agile and hybrid delivery practices and improved recurring reporting and risk-tracking workflows.

Program Management Agile Hybrid Delivery Reporting Risk Tracking SaaS Stakeholder Management

Freelance Project Manager

Self-employed

Jan 2017 - Aug 2019 (2 years 7 months)

Managed technology implementation projects for small software and renewable energy companies, setting up project artifacts and operations frameworks and aligning clients, developers, and vendors on requirements and milestones.

Project Management Technology Implementation Stakeholder Alignment Operational Framework

Engineering Project Manager

Renovus Solar

Jan 2015 - Dec 2016 (1 year 11 months)

Managed engineering projects across feasibility, technical risk, schedules, vendors, and implementation, aligning multidisciplinary stakeholders on delivery requirements.

Engineering Project Management Feasibility Risk Management Vendor Management Scheduling Stakeholder Management