At Capillary Technologies India Pvt. Ltd., I provide technical support for applications across multiple operating systems and investigate incidents through resolution within defined SLAs.
I support loyalty program configuration and campaign execution, and analyze data to share recommendations with marketing and technical teams. I also coordinate with stakeholders on project delivery and client support across India, Southeast Asia, and the EMEA region.
I prepare operational reports and client-facing documentation, train accounts teams on internal applications, and assist with application testing, customization, and feature enablement. I also manage pilot projects and support their conversion to subscription services.
