At Kapture, I handled advanced technical customer issues, diagnosing problems and supporting end-to-end resolution. I was promoted to Technical Support Senior Executive based on my performance and contributions to client issue resolution.
As a Technical Support Executive at Kapture, I managed customer tickets and email queries, using CRM platforms to track and resolve technical concerns. I also worked with internal teams and engineering stakeholders to improve support operations and workflows.
I’ve managed ticket priorities, supported web application queries, and maintained SLA standards across concurrent requests. My experience includes SaaS support operations, troubleshooting, and helping non-technical users understand technical issues.
