Arzoo Muthaharpasha

I am a versatile and dynamic professional with over 5 years of experience in incident management, operational-technical support, and customer success. Currently serving as a POD Lead at Capillary Technology, I have developed a proven track record of managing incidents and client coordination effectively. My role involves leading a team, handling critical escalations, and developing Standard Operating Procedures (SOPs) to enhance operational efficiency.

Throughout my career, I have progressed from a Support Executive in 2012 to my current leadership position, showcasing my commitment to continuous learning and professional growth. I am recognized for my strong technical analysis, excellent communication, and leadership skills, which have been instrumental in driving team success and fostering a collaborative work environment. My achievements, including the Customer Warriors award and the Rockstar award, reflect my dedication to delivering exceptional customer service and operational excellence.