At Infosys, I provide application and technical support for logistics applications, managing production incidents and service requests in ServiceNow through to resolution.
I troubleshoot application, database, integration, and EDI issues using SQL, application logs, and XML. I prioritize tickets by business impact and SLA timelines, and coordinate with development, business, and cross-functional teams when issues need deeper investigation.
I built monitoring watchers and automated daily reports to reduce manual monitoring effort. I also document troubleshooting steps, findings, and fixes to support consistent resolution and help prevent recurring production issues.
