Open to opportunities

Isatou B Njie

@isatoubnjie

Message

Dedicated customer service officer with integrity and commitment.

Gambia

Message

What I'm looking for

I seek a role that values integrity and offers growth opportunities.

I am Isatou Blessing Njie, a dedicated Customer Service Unit Officer with a strong background in the banking industry. With a WAEC certification, I have honed my skills at Zenith Bank (Gambia) Limited and WAVE Mobile Money Gambia Limited, where I excelled in customer service and account management.

Throughout my career, I have demonstrated utmost integrity and dedication in my roles. My responsibilities included managing customer accounts, responding to inquiries across various platforms, and ensuring compliance with banking policies. I am committed to providing exceptional service and fostering positive relationships with clients.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Unit Officer

Current

WAVE Mobile Money Gambia Limited

Jun 2021 - Present (4 years)

Handled reactivating closed accounts, resetting customer pins, and managing customer inquiries across various social media platforms. Involved in onboarding new staff and addressing suspicious account activities.

Customer Support Account Reactivation Social Media Management Onboarding Fraud Detection Communication Skills Problem Solving Customer Relationship Management Team Collaboration Technical Support

Customer Service Unit Officer

Zenith Bank (Gambia) Limited

Jun 2021 - Oct 2022 (1 year 4 months)

Responsible for keying in staff information, opening account packages, reactivating customer accounts, and managing customer identity programs. Engaged in customer service programs and recorded customer information in the system.