Mariama Joof
@mariamajoof
Experienced banking professional with expertise in operations management.
What I'm looking for
I am a dedicated banking professional with extensive experience in domestic and foreign operations, treasury management, and customer service. My career began as a Marketing/Accounts Clerk intern, and I have since progressed to the role of Head of Domestic Operations at FBN Bank Gambia Ltd. Throughout my career, I have demonstrated a strong ability to manage complex banking operations, ensuring accuracy and compliance in all transactions.
My responsibilities have included verifying domestic postings, managing trade transactions, and overseeing daily reconciliations. I have also acted as the head of various units, where I was responsible for authorizing cheques, processing customer inflows and outflows, and coordinating monthly service reviews. My commitment to excellence and integrity has been recognized by my peers, and I take pride in mentoring and coaching team members to achieve their best.
Experience
Work history, roles, and key accomplishments
Head of Domestic Operation
FBN Bank Gambia Ltd
Nov 2023 - Present (1 year 7 months)
Responsible for verifying domestic postings, clearing, daily balancing, trade transactions, treasury transactions, and reconciliations. Ensured accuracy in financial operations and prepared general ledger reviews.
Acting Head of Domestic/Foreign/Treasury Operations
Access Bank (Gambia) Ltd
May 2021 - Oct 2022 (1 year 5 months)
Oversaw domestic and foreign operations, including authorization of cheques, direct credits, and salary authorizations. Managed customer complaints and coordinated monthly service reviews.
Acting Head at Clearing Unit
Access Bank (Gambia) Ltd
Jan 2019 - May 2021 (2 years 4 months)
Managed the clearing unit, authorizing all cheque transactions and processing return cheques. Consolidated weekly and monthly clearing reports and performed general ledger reconciliations.
Processing Officer
Access Bank (Gambia) Ltd
Sep 2011 - Sep 2017 (6 years)
Handled domestic and foreign operations, including posting customer salaries, processing RTGS, and managing foreign currency transactions. Conducted monthly reconciliations for domestic and foreign operations.
Customer Care Officer
Access Bank (Gambia) Ltd
Feb 2008 - Sep 2011 (3 years 7 months)
Responsible for opening accounts, maintaining customer mandates, and managing cheque-related services. Ensured customer satisfaction through effective communication and service delivery.
Marketing/Accounts Clerk Intern
The Gambia Radio and Television Services
Jan 2006 - Feb 2006 (1 month)
Assisted in marketing TV programs, preparing tele-text announcements, and managing customer requests for advertising slots. Gained experience in basic banking operations.
Education
Degrees, certifications, and relevant coursework
University of The Gambia
Bachelor of Science, Management
2015 - 2018
Studied Management with a major in Finance, focusing on various aspects of financial management and business operations.
Management Development Institute
Diploma, Management
2005 - 2007
Pursued a Diploma in Management, enhancing skills in business management and administration.
St. Stephen Vocational Institute
Certificate, Information Technology
2006 - 2006
Completed a course in Information Technology Level 1, gaining foundational skills in computer operations and software applications.
Nusrat Commercial Centre
Certificate, Computer Studies
2003 - 2003
Completed Basic Computer Studies, acquiring essential computer skills and knowledge.
Nusrat Senior Secondary School
High School Diploma, General Education
1999 - 2002
Completed secondary education, focusing on a broad curriculum that prepared for higher education.
Latrikunda Junior School
Junior School Certificate, General Education
1996 - 1999
Completed junior education, developing foundational skills in various subjects.
Serrekunda Primary School
Primary School Certificate, General Education
1991 - 1996
Completed primary education, establishing basic literacy and numeracy skills.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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