Tochukwu Victor Opara
@tochukwuvictoropara
Customer support professional at AfriMoney Gambia managing 400+ active client accounts and resolving customer and partner issues.
GambiaWhat I'm looking for
At AfriMoney Gambia, I manage day-to-day customer and partner support for a portfolio of 400+ active client accounts. I resolve account, transaction and service issues while supporting customer satisfaction and retention.
I use Zendesk and Intercom to handle inquiries across phone, email and live chat, document cases and follow up on outstanding issues. I also onboard new clients and coordinate with internal and regional teams on escalations.
Earlier, I handled customer inquiries, account requests and banking transactions at First Bank Nigeria PLC and Diamond Bank PLC. My experience also includes supporting customer service and daily operations at a family electronics shop.
Experience
Work history, roles, and key accomplishments
Merchant Coordinator & Assistant Partnership Manager
AfriMoney Gambia
Jan 2022 - Present (4 years 9 months)
Manage day-to-day customer and partner support for a portfolio of 400+ active client accounts, resolving account, transaction and service issues while supporting satisfaction and retention. Respond to inquiries across phone, email and live chat, onboard new clients, and coordinate with internal teams to resolve escalated issues.
Service Executive
First Bank Nigeria PLC
Jan 2014 - Dec 2019 (5 years 11 months)
Handled daily customer inquiries, account requests and banking transactions, providing accurate information and timely issue resolution in a busy branch environment. Supported customers with banking products, maintained accurate records, and followed banking regulations and service procedures.
Family Business Support – Electronics Shop
Family Business
Jan 2012 - Dec 2013 (1 year 11 months)
Supported the day-to-day management of an electronics retail shop, assisting with customer service, sales support, stock handling, basic record keeping and general shop operations.
Front Desk Teller
Diamond Bank PLC
Jan 2010 - Dec 2011 (1 year 11 months)
Processed customer deposits, withdrawals and account inquiries accurately and securely. Balanced cash drawer at the end of each shift and provided frontline customer service while recommending relevant banking products.
Education
Degrees, certifications, and relevant coursework
Abia State Polytechnic
HND, Office Technology and Management
Pursued a Higher National Diploma in Office Technology and Management.
Abia State Polytechnic
OND, Office Technology and Management
Pursued an Ordinary National Diploma in Office Technology and Management.
Tech stack
Software and tools used professionally
Availability
Location
GambiaAuthorized to work in
Salary expectations
Social media
Job categories
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