Modoulamin Jawara
@modoulaminjawara
Dedicated customer care professional with strong communication skills.
What I'm looking for
I am Modou Lamin Jawara, a dedicated professional with a strong background in customer care and communication management. I have honed my skills through various roles, including my time at BM Global Company Limited, where I served as a Customer Care Supervisor and Communication Manager. My commitment to providing excellent service has been a driving force in my career.
In addition to my experience at BM Global, I briefly worked at QCELL Limited as a Call Center Operator, where I further developed my communication skills and ability to handle customer inquiries effectively. My educational background in Information Technology and Agriculture has equipped me with a unique perspective on customer service, allowing me to approach challenges with a problem-solving mindset.
Experience
Work history, roles, and key accomplishments
Communication Manager & Customer Care Supervisor
BM Global Company Limited
Oct 2023 - Present (1 year 8 months)
Managed communication strategies and supervised customer care operations, ensuring high-quality service delivery.
Customer Care Representative
BM Global Company Limited
Jan 2023 - Oct 2023 (9 months)
Provided customer support and assistance, addressing inquiries and resolving issues effectively.
Customer Care Operator
QCELL Limited
May 2023 - Oct 2023 (5 months)
Worked as a Call Center Operator in the Customer Care department, handling customer inquiries and providing support.
Education
Degrees, certifications, and relevant coursework
Gambia College School Of Agriculture
Diploma, Agriculture
2018 - 2020
Earned a diploma in agriculture, focusing on agricultural practices and management.
Gambia Telecommunication & Multimedia Institution
Certificate, Information Technology
2014 - 2016
Completed a program focused on information technology.
St Augustine’s Senior Secondary School
2011 - 2014
Brikama Upper Basic School
2008 - 2011
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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