Isah Kamaldeen
@isahkamaldeen
Social Media Content Moderator and customer service expert delivering precise, policy-aligned solutions.
KenyaWhat I'm looking for
I strive for excellence and precision, grounded in honesty, diligence, faithfulness, and commitment in every role. I focus on dependable operations and strong attention to detail to ensure accurate outcomes under policy and compliance expectations.
In customer-facing work, I handled in-bound and out-bound calls to resolve customer quarries and complaints, and I raised CRM service requests to address customer issues. I also worked as a compliance in a supply chain management department, where I screened and qualified new and existing vendors.
As a Social Media Content Moderator, I handle and control large suspicious social media content based on the client-aligned policies. I support reliable processing using tools including Microsoft Word, Microsoft Excel, and PowerPoint, while maintaining consistent teamwork and problem-solving in fast-paced environments.
Experience
Work history, roles, and key accomplishments
Social Media Content Moderator
Teleperformance Kenya
Mar 2023 - Present (3 years 3 months)
Moderated social media content by reviewing suspicious posts and enforcing client-aligned policies. Managed content review using productivity tools including Microsoft Word and Microsoft Excel.
Customer Service Representative
Ison International Experiences
Dec 2021 - Feb 2023 (1 year 2 months)
Handled inbound and outbound calls to resolve customer queries and complaints. Raised CRM service requests to address customer issues.
Supply Chain Compliance Intern
Chevron Nigeria Limited
Feb 2018 - Feb 2019 (1 year)
Provided supply chain compliance support by screening and qualifying new and existing vendors against requirements. Supported vendor management activities within the supply chain compliance function.
Education
Degrees, certifications, and relevant coursework
Federal Polytechnic Ede, Osun State
Bachelor of Science (B.Sc), Human Resources Management
2018 - 2020
Studied Human Resources Management and completed a B.Sc between 2018 and 2020.
Ariba Golf Comprehensive College
National Diploma (ND), Desktop Publishing
2013 - 2017
Earned a National Diploma (ND) in Desktop Publishing and Office Technology/Management between 2013 and 2017.
Avaya Al-Ameen Private School
Secondary School Level, Secondary Education
2006 - 2012
Completed secondary school level education from 2006 to 2012.
CLM Kiddies And Primary
Primary School Level, Primary Education
1999 - 2005
Completed primary school level education from 1999 to 2005.
ISCG University, Cotonou
Attended ISCG University in Cotonou, Benin Republic.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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