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Isabelle Rocha

@isabellerocha

Customer Support Specialist at ROI Hunter, troubleshooting marketing technology issues and helping clients resolve complex cases.

Brazil

Message

At ROI Hunter, I provide technical and customer support for a marketing technology platform. I investigate issues involving advertising platforms, tracking, integrations, and digital marketing workflows, then explain my findings clearly to clients.

At Vitrio, I worked with corporate clients to connect business needs with technical teams. I investigated analytics and data issues across tools including GA4, Google Tag Manager, BigQuery, and Firebase, and created dashboards and reports with findings and recommendations.

As a Data Analyst at Vitrio, I supported web and app analytics implementation and troubleshooting. I also helped stabilize BAT customer tracking from extremely limited coverage to approximately 88–90%.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

ROI Hunter

Jan 2026 - Present (9 months)

Provide technical and customer support for a marketing technology/SaaS platform, helping clients troubleshoot issues and understand platform functionality. Investigate customer-reported problems across advertising platforms, tracking, integrations, and digital marketing workflows.

Customer Support Technical Support Troubleshooting SaaS Martech Digital Marketing Documentation Escalation Management

Data & Business Analyst

Vitrio

Jan 2024 - Jan 2026 (2 years)

Managed relationships with major corporate clients, acting as a bridge between client needs, business objectives, and technical teams. Investigated complex technical and data-related issues across GA4, Google Tag Manager, BigQuery, Firebase, Salesforce, APIs, and dataLayer.

GA4 Google Tag Manager BigQuery Firebase Salesforce APIs Datalayer Client Communication Data Analysis Reporting Dashboarding Leadership Training

Data Analyst

Vitrio

Dec 2022 - Jan 2024 (1 year 1 month)

Supported clients with web and app analytics implementation, troubleshooting, data collection, and reporting. Implemented and maintained tracking solutions using Google Tag Manager, GA4, server-side GTM, and Conversion API (CAPI).

Google Tag Manager GA4 Server Side GTM Conversion API Datalayer Firebase Notion Technical Documentation Troubleshooting Collaboration

Salesforce Developer

CSP Tech

Aug 2022 - Dec 2022 (4 months)

Developed and supported Salesforce solutions, working with business requirements and technical implementation. Investigated issues through Salesforce configuration, database analysis, integrations, and source-code investigation.

Salesforce Apex Configuration Database Analysis Integration Troubleshooting Business Requirements