Open to opportunities

Isabell C

@isabellc

Message

I lead AI-native healthcare products that improve market-access workflows, customer outcomes, and delivery speed.

Zimbabwe

Message

What I'm looking for

I'm looking to lead AI-native, regulated healthcare or SaaS products where I can own strategy and execution, partner closely with cross-functional teams, and turn customer insight into measurable business outcomes.

At MMIT, I own strategy and roadmaps for client-facing market-access applications, connecting business value with execution across Engineering, Data, UX, and Go-to-Market. I packaged a CRM-application migration into a phased rollout that secured a $10M+ enterprise agreement, increased sprint velocity 25%, and helped raise customer satisfaction 30%.

I've rebuilt product workflows around AI through machine-readable specifications, Forge AI-ready user stories, agentic ticket and release-note automation, and feedback loops that improve output sprint over sprint. Earlier at Memora Health and Medidata Solutions, I configured HIPAA-aware AI/NLP engagement workflows, led enterprise support outcomes above 95% CSAT, and launched enablement that cut escalations 50%.

Experience

Work history, roles, and key accomplishments

Current

Product Owner

Current

MMIT (a Norstella company)

Jul 2024 - Present (2 years 1 month)

Owns product strategy and backlog for client-facing market-access applications, lifting sprint velocity 25% and securing a $10M+ enterprise agreement. Redesigned team workflows around AI, building agentic automations and self-improving feedback loops.

Product Strategy Roadmap Ownership AI Native Product Development Agentic Automation Workflow Automation SQL Tableau Jira Confluence Productboard Salesforce HIPAA Market Access Voice Of Customer Cross functional Leadership

Product Configuration Specialist

Memora Health

Dec 2023 - Mar 2024 (3 months)

Configured and deployed AI/NLP patient-engagement workflows in a HIPAA-regulated environment, translating clinical requirements into configurable rules and integrations. Authored onboarding guides and closed feedback loops into the backlog.

AI NLP HIPAA Configuration UAT Onboarding

Senior Technical Support Specialist

Medidata Solutions

Aug 2017 - Jan 2023 (5 years 5 months)

Led a Product Support pod exceeding SLAs with 95%+ CSAT, launched a Shift-Left enablement program cutting escalations 50%, and synthesized feedback into 10+ product improvements. Standardized troubleshooting playbooks improving response efficiency 25%.

Technical Support SLA Management CSAT Documentation Training SQL Troubleshooting Cross Team Swarming