Harshit Mayank Singh

At CVS Health, I define roadmaps for healthcare applications and workflow improvements across prior authorization, claims, and PBM workflows. I use SQL, KPIs, user feedback, and operational data to guide product decisions, helping reduce manual processing time by 18%.

I turn business and clinical requirements into prioritized backlogs, user stories, and acceptance criteria in Jira and Confluence. My work improved sprint readiness by 25% while keeping Engineering, UX, Data, clinical operations, compliance, and architecture teams aligned.

Previously at Mphasis and Virtusa, I improved digital banking workflows, conversion funnels, feature adoption, and product performance through SQL, Mixpanel, Power BI, Tableau, and customer feedback. I supported product changes that increased adoption by approximately 15% and contributed to an approximately 12% improvement in conversion.

I've also delivered a real-time Boston 311 equity analytics dashboard and a GenAI advising platform for 47,000 students, combining user research, roadmap planning, stakeholder coordination, and measurable product outcomes.