Teja Babu

Owned the end-to-end roadmap and backlog for an AI-enabled multi-tenant SaaS platform for 10+ enterprise clients. Delivered LLM-based tutoring and automated course generation, improving content creation efficiency by 60%, while writing 200+ user stories and reducing manual authoring effort.

Led Agile delivery for an APM observability platform, prioritizing 100+ backlog items by business impact and system stability. Reduced recurring production incidents by 25% quarter-over-quarter and improved deployment success to 95%+.

Acted as Product Owner for healthcare initiatives including benefit plan changes, claims adjudication rules, enrollment, and provider network updates. Translated requirements into 80+ user stories with acceptance criteria and coordinated UAT cycles to achieve clean releases and stakeholder sign-off.

Gathered and translated payer-side claims processing requirements into user stories supporting adjudication rule changes and workflow automation. Improved adjudication accuracy by 20% by resolving 221 claims edits and reduced average claim aging by 15 days using SOPs.

Managed high-volume claims and denial workflows, meeting SLA targets while reducing average turnaround time by 20%. Analyzed denial/appeal patterns using ICD-9/ICD-10 and built Excel operational dashboards to improve first-pass resolution and reduce rework.

Performed data validation and profiling for CAD/GIS project files and vendor spreadsheets, identifying missing fields, duplicates, and format mismatches. Produced daily data-quality reports and used Excel (VLOOKUP, pivots, conditional formatting) and SQL lookups to support record validation before routing for processing.

Grade: GPA 3.7

Earned an MS in Computer Information Systems and Information Technology (GPA 3.7) at the University of Central Missouri in Lee's Summit, Missouri.