Isabella LR
@isabellalr
I’m an IT support intern and trainer who blends client service, onboarding, and translation.
BrazilWhat I'm looking for
I’m a Computer Science student building my career in client-facing technology work, with hands-on experience providing technical support for clients using the company’s software. I’ve also taken ownership of new hire classes and client required training in a Temporary Trainer role, focusing on measurable learning outcomes and smooth onboarding.
Alongside my IT and training background, I bring multilingual communication skills from freelance and simultaneous translation work (Portuguese ↔ English). Earlier roles strengthened my customer service, sales, and administrative foundation—working with customer satisfaction calls, B2B sales, and billing/accounting tasks—so I can support teams and clients with clarity, reliability, and follow-through.
Experience
Work history, roles, and key accomplishments
Freelance Translator
Freelance
Oct 2021 - Present (4 years 5 months)
Performed simultaneous translation from Portuguese to English and English to Portuguese. Provided translation support across multiple languages including French and Spanish.
Technical Support Intern
Runtec / NSTech
Sep 2025 - Dec 2025 (3 months)
Provided technical support for clients using the company’s software. Supported client troubleshooting through direct assistance and communication.
Temporary Trainer
TTEC
Feb 2020 - Sep 2021 (1 year 7 months)
Led new hire classes and delivered client-required training. Managed administrative tasks to complete each new hire training wave.
Sales Manager
Lighthouse Publications (Canada) Ltd
Jul 2018 - Jul 2019 (1 year)
Managed B2B sales for three stationery brands across the Canadian market. Provided social media and marketing support to help drive brand visibility.
Accounting Intern
Alco Transport
Aug 2017 - Dec 2017 (4 months)
Worked with Acomba to organize bills and handle billing inquiries by phone and email. Supported additional accounting tasks as needed.
Customer Service Representative
Greenwich Associates
Apr 2017 - Aug 2017 (4 months)
Conducted customer satisfaction calls related to Dash and Confirmit. Supported customer engagement through clear communication and follow-up.
Office Clerk
Fiorin Longhi Advocacia
Aug 2012 - Apr 2013 (8 months)
Provided office and administrative support to multiple supervisors. Supported day-to-day clerical operations through administrative assistance.
Salesperson
Salinas - Shopping Pátio Paulista
May 2012 - Aug 2012 (3 months)
Worked in a competitive retail environment while meeting weekly sales goals. Assisted walk-in clients and supported sales activity.
Education
Degrees, certifications, and relevant coursework
Universidade Anhembi Morumbi
Bachelor of Computer Science, Computer Science
2022 - 2025
Completed a Bachelor of Computer Science at Universidade Anhembi Morumbi from 2022 to 2025.
College LaSalle
DEC, E-Business Management
2014 - 2018
Completed a DEC in E-Business Management at College LaSalle from 2014 to 2018.
ILSC International Language School of Canada
Language Studies, English and French
2011 - 2012
Studied English and French at ILSC International Language School of Canada from 2011 to 2012.
Availability
Location
BrazilAuthorized to work in
Job categories
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