Open to opportunities

Isabella Benincasa

@isabellabenincasa

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Bilingual marketing and communications professional specializing in digital marketing, UX, and corporate image.

Guatemala

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What I'm looking for

I seek a marketing or communications role that leverages my bilingual digital marketing, UX and brand skills in a collaborative, growth-focused team where I can add measurable value.

I am a bilingual marketing and communications professional with experience in digital marketing, UX/IX design, corporate image, and customer-focused roles across LATAM. I have provided business consulting, website development, social media management, and brand identity work for SMEs and corporations while coordinating high-level customer case resolution in financial services.

I combine hands-on entrepreneurial experience running a gourmet pastry microenterprise with teaching and translation work, demonstrating leadership, multitasking, and cross-cultural communication. I seek roles where I can apply my marketing analytics, content and design skills to drive brand growth and operational excellence.

Experience

Work history, roles, and key accomplishments

Current

Pastry Shop Owner

Current

Tres Keiks

Aug 2022 - Present (4 years)

Founded and operated a gourmet artisanal pastry microenterprise, managing production, distribution, customer service and brand image.

entrepreneurship Food Production Customer Service Small Business Management Branding Inventory Management Social Media

Current

Design & Marketing Consultant

Current

Morfosis360

Jun 2019 - Present (7 years 2 months)

Provided business consulting, digital marketing, website development and corporate image services for MIPYMES and corporations across LATAM, improving client brand presence and social media engagement.

Digital Marketing Web Development Brand Identity Social Media Management Customer Service WordPress Content Strategy UI UX

Highschool English Teacher

Maple Bear

Dec 2024 - Feb 2025 (2 months)

Served as senior homeroom teacher delivering multiple high school courses in English during a temporary assignment, managing classroom instruction and student assessment.

English Instruction Classroom Management Lesson Planning Assessments

Field Coordinator

TCS International

Feb 2021 - Dec 2024 (3 years 10 months)

Analyzed and coordinated resolution of high-level client cases in the financial area, acting as internal point of contact after initial recruitment at HCL and subsequent acquisition.

Bilingual Customer Service

Telus International

Dec 2019 - Feb 2021 (1 year 2 months)

Provided home customer service for a Texas electric company and later transferred to specialized T2 support for financial and security issues for video game clients, improving resolution times.

Customer Service Technical Support Financial Support CRM Troubleshooting

Events Administrator

Mum&Co

Apr 2012 - Dec 2019 (7 years 8 months)

Managed event administration, personnel, suppliers and logistics for multiple events, ensuring on-time delivery and adherence to budgets and client requirements.