Open to opportunities

Isaac Muchoki

@isaacmuchoki

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Detail-oriented IT Specialist with expertise in system troubleshooting.

Kenya

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What I'm looking for

I am looking for a role that offers opportunities for growth and challenges in IT support and system management.

I am a detail-oriented Computer Science professional with hands-on experience as an IT Specialist. My journey began at Dedan Kimathi University of Technology, where I earned my Bachelor of Science in Computer Science. Since then, I have developed a strong skill set in system troubleshooting, payroll software, and remote client support.

In my recent role at MemorySoft International Limited, I configured and maintained payroll systems in compliance with Kenyan tax laws, provided remote troubleshooting, and trained users on software functionality. My ability to solve complex IT issues efficiently has ensured seamless digital operations for clients across various sectors.

I am passionate about implementing technical solutions and maintaining system integrity. My experience as an attachee at Mount Kenya Bottlers and Dedan Kimathi University has equipped me with practical skills in hardware maintenance, network setup, and user support, making me a versatile asset in any IT environment.

Experience

Work history, roles, and key accomplishments

IT Specialist

MemorySoft International Limited

Jan 2022 - Present (3 years 5 months)

Conﬁgured and maintained payroll systems based on Kenyan tax laws and statutory deductions. Provided remote troubleshooting and technical support to clients, solving issues promptly through remote access and diagnostics.

Payroll Systems Tax Compliance Technical Support system updates Data Integrity User Training Technical Documentation

Attachee

Mount Kenya Bottlers

Jan 2020 - Present (5 years 5 months)

Installed system updates and performed software upgrades, troubleshooting computer issues with strong problem-solving skills. Assisted staff with computer applications and technical support, recommending software tools to improve efficiency.

Anti Virus Installation system updates software upgrades Technical Support Antivirus Installation Problem Solving

Attachee

Dedan Kimathi University of Technology

Jan 2019 - Present (6 years 5 months)

Assembled and disassembled computer hardware components, handling practical hardware maintenance tasks. Installed and conﬁgured basic network infrastructure, participating in campus-wide network setup and cabling.

Maintenance Motherboard Components Network Infrastructure System Configuration Technical Support Problem Solving

Education

Degrees, certifications, and relevant coursework

Dedan Kimathi University of Technology

Bachelor of Science, Computer Science

Studied Computer Science at Dedan Kimathi University of Technology from 2017 to 2021. Gained comprehensive knowledge in various aspects of computer science.