Iryna Hodunko

I’m a client-focused professional with 8+ years of experience, including 4+ years supporting high-volume customer service, operations coordination, and administrative support across international environments. I’m known for managing multiple priorities, resolving complex client situations, and communicating clearly both independently and as part of a team.

In customer service, I was the primary point of contact for 50+ client inquiries daily, handling sensitive, high-pressure cases with professionalism and composure. I verified and assessed customer identity documents under strict confidentiality and compliance procedures, and I processed 3,000+ cash and electronic payment transactions monthly with 100% accuracy.

I’ve also led operational ownership during supervisor absences, making independent decisions to maintain full operations and ensure zero service disruptions. I trained 10+ staff on procedures and policies, reducing onboarding time, and I maintained accurate inventory records—contributing to a 7% reduction in discrepancies by investigating and correcting errors on client records.

Now, as an e-commerce business owner, I operate an independent Shopify-based store remotely as the sole point of contact—managing product listings, customer inquiries, order processing, and issue resolution. I maintain accurate records for orders, correspondence, and inventory, leveraging digital tools and internal tracking to support daily operations and positive client outcomes.