At TATA CONSULTANCY SERVICES (TCS), I supported delivery and operational governance across client engagements including Walmart, CVS bswift, Verizon, Citibank, and Telstra. For Walmart retail content operations, I supported delivery across 10 product categories, coordinating content validation, quality, workload planning, reporting, and stakeholders.
At TCS, I led teams of up to 100 employees, including 10 Team Leaders. I coordinated staffing, training, performance, and service priorities, and prepared performance reports for governance discussions and business reviews.
As a Banking Advisor at ROYAL BANK OF CANADA (RBC), I provide banking support and coordinate with internal teams to help resolve client requests. My work also includes maintaining delivery trackers and documentation, supporting training and transitions, and tracking risks and escalations.
