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Irlanda Tavera

@irlandatavera

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I improve operations, financial controls, and AI chatbot workflows across corporate and technology environments.

Mexico

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What I'm looking for

I'm looking for a role where I can improve operational processes, strengthen financial and client-support workflows, and contribute to AI-enabled service delivery in a collaborative, growth-oriented environment.

I've managed financial controls, budgets, audits, regulatory onboarding, and day-to-day operations for nearly a decade at Versaria, S.A. de C.V. I owned income and expense forecasting, bank reconciliations, vendor relationships, purchase approvals, and office operations.

At Artificial Nerds, I improved chatbot response accuracy by 15% through conversational-data analysis, intent-pattern identification, and quality audits. I also designed decision trees, maintained knowledge bases, and managed ticket resolution and client follow-up.

Earlier at ANIQ, I coordinated end-to-end training programs while managing credit and collections, member records, client inquiries, and complaint resolution. I work fluently in English and Spanish and bring experience across business operations, client support, and AI workflow coordination.

Experience

Work history, roles, and key accomplishments

Bot Trainer / AI Workflow Specialist

Artificial Nerds

Aug 2025 - Mar 2026 (7 months)

Lifted chatbot response accuracy by 15% by analyzing high-volume conversational data to identify intent patterns and failure points. Designed decision trees and conversational logic flows, audited conversation logs, and maintained knowledge bases.

Workflow Coordination Conversational Analytics Prompt Engineering Knowledge Base Management Quality Assurance Chatbot Platforms

Administration & Operations Manager

Versaria, S.A. de C.V.

Feb 2016 - Feb 2025 (9 years)

Directed income and expense forecasting, annual budget preparation, and monthly bank reconciliation across 9 years of financial ownership. Ran regulatory client onboarding for banking institutions and coordinated audits, tenders, and vendor management.

Budget control Forecasting Bank Reconciliation Regulatory Compliance Audit Coordination Vendor Management Travel And Expense Management Sales Administration Inventory Control Recruitment

Training Assistant

Asociación Nacional de la Industria Química (ANIQ)

Nov 2013 - Jan 2016 (2 years 2 months)

Coordinated training programs end to end, including scheduling, materials development, and participant support. Managed credit and collections, records administration, and client inquiry resolution.

training coordination Program Management Credit and Collections Records Management Client Relations Complaint Resolution